Refund & Cancellation Policy

Last Updated: August 2026 | Effective for all PayU Transactions

At Parchi Entry, customer satisfaction and trust are our top priorities. We believe in providing transparent, fair, and prompt resolution for all billing and subscription inquiries.

1. Instant Digital Delivery Policy

Parchi Entry is an instantly delivered digital Software-as-a-Service (SaaS) product. Upon successful payment verification through PayU:

Your subscription plan (₹399, ₹299, or ₹249) and 12,000 Credits are immediately credited to your Google Account.
No physical shipping is required. Access is unlocked instantly in real time.

2. Subscription Cancellation

No Auto-Debit / Recurring Lock-in: We do not enforce recurring auto-debits without explicit customer authorization. Your subscription runs for the designated 30-day validity period.
You are completely free to choose whether or not to renew your plan at the end of each billing cycle.
You may cancel or discontinue usage at any time with no cancellation penalties.

3. Refund Eligibility & Scenarios

We provide refunds under the following clear conditions:

Scenario A: Duplicate / Multiple Charges

If you were charged more than once for the same transaction due to a network glitch or gateway timeout, 100% of the duplicate amount will be refunded immediately upon verification.

Scenario B: Technical Non-Delivery

If your payment was debited by PayU but credits were not allocated to your account within 24 hours, and our engineering team cannot resolve the allocation, you are entitled to a full 100% refund.

Scenario C: Unused Credits (48-Hour Window)

If you purchased a plan by mistake and have not consumed any of the newly allocated credits, you may request a refund within 48 hours of purchase.

4. Non-Refundable Scenarios

Accounts that have substantially utilized their allocated monthly credits (>1,000 credits).
Accounts terminated or suspended due to violations of our Terms of Service (e.g. self-referral fraud or unauthorized tampering).

        💰 Refund Processing Timeline: Approved refunds are credited directly back to the original payment source (UPI, Debit/Credit Card, Net Banking) via PayU Gateway within 5 to 7 business days, subject to your bank's processing timelines.
      

5. How to Request a Refund

To initiate a refund, please reach out to our billing support team with your transaction details:

Email: gautamenetworking@gmail.com
Include in Email: Registered Google Email, PayU Transaction ID (TxnID / MihPayID), and Payment Date.
Our team will review and respond to your request within 24 hours.